Privacy Policy

1. Introduction

Hugar Play Solutions (“Hugar”, “we”, “us”, or “our”) is committed to protecting the privacy and security of the information you share with us. This Privacy Policy describes how we collect, use, and safeguard personal information submitted through our website at hugar.in.

2. Information We Collect

When you submit a contact inquiry or a quote request through our website, we collect the following categories of personal information:

• Full Name — to address you appropriately in our communications.
• Business Email Address — to send you our response and any follow-up correspondence.
• Phone Number (optional) — to facilitate direct communication regarding your inquiry.
• Message Content — your project description or specific requirements.

We do not collect any sensitive personal data such as financial information, government identification numbers, or health-related information.

3. How We Use Your Information

We use the information collected exclusively for the following purposes:

• Responding to your contact or quote inquiry.
• Providing you with product information, pricing estimates, or project consultations.
• Following up on submitted quote requests.
• Improving our service based on aggregated, anonymised feedback.

We will never use your contact information to send unsolicited marketing communications unless you have explicitly opted in.

4. Data Sharing & Third Parties

Hugar does not sell, rent, or trade your personal information to any third party. We do not share your data with advertising networks, data brokers, or any other commercial entities for marketing purposes.

We use trusted service providers (such as Resend for transactional email delivery) solely to operate our platform. These providers are contractually obligated to protect your data and are prohibited from using it for any purpose other than providing services to us.

5. Data Retention

We retain your inquiry data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once an inquiry has been resolved and no further communication is expected, data may be anonymised or deleted within a reasonable timeframe.

6. Security

We implement industry-standard security measures, including encrypted transmission (HTTPS) and rate-limited API endpoints, to protect your information from unauthorised access, disclosure, or misuse.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us at sales@hugar.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Last updated” date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at sales@hugar.com or visit our Contact page.